Job Description
Job Title: Analyst, Billing
Job ID: 3007024
Location: TX - Houston
Full/Part Time: Full-Time
Regular/Temporary: Regular
Job Family: Sales/Business Development
Company Highlights
At Exelon, we've got a place for you. Exelon is developing sustainable energy to provide for the communities of today and planning for a brighter tomorrow. Exelon knows the future of energy is you.
Exelon Corporation is one of the nation's largest electric utilities, with more than $32 billion in annual revenues. The company has one of the industry's largest portfolios of electricity generation capacity, with a nationwide reach and strong positions in the Midwest and Mid-Atlantic. Exelon distributes electricity to approximately 6.6 million customers in northern Illinois, central Maryland and southeastern Pennsylvania and natural gas to more than 1.1 million customers in the Baltimore and Philadelphia areas. Exelon is headquartered in Chicago and trades on the NYSE under the ticker EXC.
We know that before we can generate more than 34,000 megawatts of electricity and deliver electric and gas service safely to millions of families and businesses, we need to recognize that each of our employees plays an integral part in the process. Join Exelon and you can share your ideas at a forward-thinking company and the next big idea could be yours. You've just found Exelon, a place where you can truly shine.
Business Unit Overview
Constellation is Exelon's competitive retail and wholesale energy business. With over 2000 employees, Constellation is headquartered in Baltimore, Maryland with regional offices in Boston, Chicago, Houston, Kennett Square, Louisville, New York, and Omaha. Constellation develops energy management strategies that help customers buy, manage and consume energy. Constellation's retail unit is among the largest and most comprehensive in the industry with more than 100,000 business and public sector customers, including more than two-thirds of the Fortune 100, and nearly 1 million residential customers nationwide. Constellation offers a range of products and services, including power and natural gas, solar and other renewables, energy efficiency and load response. The company's wholesale business serves utilities, municipalities and co-ops and features world-class risk management and energy trading capabilities.
Job Description
Constellation is seeking a qualified professional with proven experience and results to join our Billing team as an Analyst, Billing to be located in the Houston office. The Billing Analyst function is responsible for creating and managing retail electricity invoices for customers throughout North America. Within the team, the Production Billing senior analyst is responsible for creating retail electricity invoices by prioritizing, analyzing, and resolving system generated work queues within the Billing application, analyzing and resolving issues within the unbilled reports, resolving invoice processing errors, and providing customer level support. The analyst is also responsible for assisting management with the testing and implementation of system and process improvements. Review, analyze and resolve open work queues to enable accurate and timely invoicing of customers.Provide customer level support by researching and responding to customer inquiries, including providing customer specific management, reporting, and account reconciliations.Review, analyze, and resolve unbilled cycles, including working with other functional groups as needed.Manage customer specific manual and summary bills.Provide communication and training to the team (including new employees) on system and process changes and enhancements.Assist management with the testing, and implementation of system and process issues and enhancements.Identify billing discrepancies and take necessary actions to resolve.Ensure that all Sarbanes-Oxley (SOX) Key Controls and other company policies are followed.Bachelor¿s degree, plus 2-3 years¿ work experience or equivalent combination of work experience and/or education Knowledge of the North American retail electric industry.Solid computer background/experience, including Microsoft Office Applications (Word, Excel, Access and PowerPoint skills required)Ability to communicate effectively and professionally, with internal and external parties is required.Solid analytical and problem-solving skills.Customer service orientation, serving internal and external clients.Excellent attention to detail.Capable of working independently and taking ownership of the Billing function.Strong organizational and time management skills - ability to organize and prioritize a fast-paced, heavy workload.Prior experience in the retail energy industry, including knowledge of products and processes.Strong knowledge and experience with Excel and Access
Equal Employment Statement
Exelon is proud to be an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
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